I decided that I would do a reformat of my WordPress installation and as part of that reformat, I would install WordPress 2.7 beta 2. I also plan on doing a redesign of the site to make everything much more simpler than before. However, things didn’t go as planned thanks to my webhosting provider, AnHosting a.k.a. MidPhase. Starting on 11/07/2008 4:37 PM I sent in a trouble ticket to MidPhase letting them know that I was experiencing timeout error messages when browsing to my domain. Cpanel, email, anything dealing with my account was loading slower than molasses. I became increasingly upset as I updated the ticket on 11/08/2008 2:20 AM. Ten hours went by without anyone responding to my trouble ticket. This is the first time I’ve had an experience like this with MidPhase and it was pretty frustrating.
Once two more hours went by with no update to my ticket or the situation, I called the support line for MidPhase and because it was so early in the morning, I didn’t have to deal with a queue. After talking with the gentleman and having him confirm the issues I was experiencing, he told me that a support rep has been assigned to my ticket and he would look into it. The rep responded to my ticket on 11/08/2008 4:36: AM.
By the way, I should point out that the entire problem was based around the CPU load on the shared server being to high, not allowing other things to process. It was increasingly frustrating to me because I wouldn’t think zapping whatever processes were hogging up the CPU would be that hard to shut down. What made things worst is that I had deleted my WordPress files along with the database and because I couldn’t access PHPMyAdmin or various other parts of Cpanel let alone getting my site to load, my domain was stuck on a WordPress installation error.
The last time I updated the ticket was on 11/08/2008 5:26 AM. I basically had enough at this point and just hoped that things would be better after I woke up. Thankfully, things did get back to normal. Then, because my shared server was one of the ones that was recently migrated into a new data center, the file upload limit in the php.ini file was set to 2mb which means I couldn’t upload and import my WordPress WXR file. After going back and forth a few times with support, they managed to get that changed enabling me to have a successful import. The support for this particular issue was much better than the previous one.
So, that is where I stand now. I am currently configuring the plugins I know I am going to use. After that, I plan on working on the theme to get things simplified and straightened out. Special thanks to everyone who contacted me asking me what happened. Obviously, visiting a site that all of a sudden has a hello world post on it with the default Kubrick theme is a cause for concern. I appreciate those who sent me a message expressing their willingness to help if need be. Thank you.
Nothing malicious happened to the site, I just happened to go through with my WordPress reformat which I sometimes do but it turned out to be a series of badly timed events. Hopefully, things are all better now.
10 thoughts on “What Happened This Weekend”
I was one of those who wandered over here last night and saw the “Test 123” post. ;) I’ll be doing another reformat as well to coincide with the release of WP 2.7. I’m just currently cleaning up – merging categories, deciding what posts to keep etc.
Glad to hear everything is ok!
Hey it’s only natural Jeffro! You’re an important resource to the company which I’d hate to see go away!
That sucks. I’m glad everything worked out, but that sucks. If you are looking at switching hosts in the future, I’m actually going to recommend, not the company that I use (and love), but a company my friend Jeff Croft swears by, Web Faction. Web Faction’s rates are more inline with MidPhase and they offer a lot more user control over stuff like php.ini limits and whatnot.
You might be more than satisfied with your current setup, just figured I’d throw that out there.
You have a LAMP set-up on your PC right (or WAMP or XAMP or whatever)? That’s what I’m doing to prep for 2.7. I’ve got a mirror of my 2.6.3 install on my local computer and an install both of trunk and WordPress 2.7 beta 2. So I can check plugins, theme stuff, etc. That way once 2.7 is officially released, I can just upgrade and move over my edited theme files.
Exactly the same here Christina, local MAMP (http://www.mamp.info) install on my Mac, it rocks.
Jeffro, glad to know things are back to normal. Still waiting for you to post your “cleanup and reformat” WordPress article … any plans?